Frenquently Asked Questions
1. What products do you offer for dogs?
We offer a wide range of high-quality products for dogs, including food, toys, accessories, grooming supplies, apparel, bedding, and more. Our products are carefully selected to ensure your dog’s health, comfort, and happiness.
2. How do I know which size is right for my dog?
We provide detailed sizing charts for each product to help you choose the best fit for your dog. If you're unsure, feel free to contact us for personalized advice based on your dog’s breed, weight, and measurements.
3. Are the products safe for my dog?
Yes, we prioritise your dog's safety. All of our products are tested for quality and safety, with many made from non-toxic materials. We recommend checking individual product descriptions for more information on ingredients and materials.
4. Do you offer international shipping?
Yes! We offer worldwide shipping, so no matter where you are, you can get your dog’s favourite products delivered to your doorstep. Shipping costs and times may vary depending on your location.
5. How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the U.S., but delivery times can vary based on your location. International orders may take longer. You’ll receive a tracking number once your order ships.
6. Can I return or exchange an item?
Yes, we offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving the item, as long as it’s unused and in its original packaging.
7. Do you offer subscription services for dog food or supplies?
Yes, we offer subscription options for certain products like dog food, treats, and grooming supplies. You can set up recurring deliveries so you never run out of your dog’s favourite products.
8. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor your order’s progress until it arrives.
9. Do you offer gift cards?
Yes, we offer digital gift cards that can be used for any purchase on our website. They make a perfect gift for dog owners and dog lovers alike!
10. What if I have a question about a product or need help with my order?
If you have any questions or need assistance, our customer support team is here to help! You can reach us via email, live chat, or by calling our customer service line. We’re always happy to assist you in finding the perfect products for your dog.